These Terms & Conditions govern your access to and use of the coy99 platform, including all games, sportsbook services, account features, and payment processes. Please read them carefully before registering or placing any bets. By creating a coy99 account, you confirm that you have read, understood, and agreed to be bound by these terms in full.
You must be at least 21 years of age and a resident of Indonesia to register and use a coy99 account. Providing false personal information, including date of birth, is a material breach and will result in immediate account closure.
All transactions are processed in Indonesian Rupiah (IDR) via approved local banks and e-wallets. Withdrawal requests from verified accounts are processed within an average of 15 minutes, 24 hours a day. Minimum transaction: Rp 50.000.
All promotional bonuses and free play credits are subject to wagering requirements before withdrawal. Bonus abuse, multi-accounting, and collusion will result in forfeiture of bonuses and account suspension. Bonus terms are set per promotion.
You are solely responsible for maintaining the confidentiality of your coy99 login credentials. coy99 will never ask for your password via any communication channel. Any unauthorised access must be reported immediately to the support team.
Fraudulent activity, use of automated betting software, chargebacks, money laundering, and any form of collusion are strictly prohibited. coy99 reserves the right to suspend accounts, withhold funds, and report activity to relevant authorities where applicable.
coy99 is committed to safer gambling. Deposit limits, loss limits, session time limits, and self-exclusion tools are available to all registered accounts. The platform is strictly 21+ and enforces age verification at registration and ongoing compliance checks.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the User", "you", "your") and coy99 ("the Platform", "we", "us", "our"). If you do not agree to any part of these terms, you must not access or use the coy99 platform. Use of the platform constitutes unconditional acceptance of these terms.
For the purposes of these Terms & Conditions, the following definitions apply:
To register and maintain an active coy99 Account, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis:
21+ Strictly Enforced: coy99 does not permit any person under the age of 21 to register, access, or use the Platform under any circumstances. Any account found to have been registered by a person under 21 will be immediately closed and all funds — including any winnings — will be forfeited.
Each User may hold exactly one registered coy99 Account. Registering multiple accounts — whether under the same name, different names, the same device, different devices, or the same IP address — is strictly prohibited and will result in suspension of all associated accounts and forfeiture of all balances held within them.
You are required to provide accurate, complete, and current information at the point of registration, including your legal full name, date of birth, email address, and Indonesian mobile number. You must maintain the accuracy of this information throughout the account relationship and notify coy99 support promptly of any changes.
coy99 reserves the right to request identity and age verification documents at any point, including but not limited to: a government-issued Indonesian identity card (KTP), passport, or other equivalent documentation confirming identity and age. Accounts that fail to complete KYC verification within a reasonable period of request may have withdrawal functionality suspended until verification is complete.
You are solely responsible for maintaining the security and confidentiality of your coy99 login credentials, including your password and any two-factor authentication codes. coy99 will not be liable for any loss resulting from unauthorised access to your account caused by your failure to maintain credential security. You must notify the coy99 support team immediately upon becoming aware of any unauthorised use of your account.
Your coy99 Account is personal to you. You may not sell, transfer, assign, or otherwise dispose of your account or its balance to any third party. Any such transfer or attempted transfer will void the account and result in permanent closure.
coy99 processes all deposits and withdrawals in Indonesian Rupiah (IDR). Approved payment methods include local Indonesian banks — BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata — and Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. coy99 does not accept deposits from payment methods not listed as approved, and may return funds received via unapproved methods without crediting the associated account.
The minimum deposit amount is Rp 50.000. The minimum withdrawal amount is Rp 50.000. coy99 does not impose a standard maximum withdrawal limit for verified accounts in good standing, though individual transaction limits may apply depending on the payment method selected.
coy99 does not guarantee processing times in cases of third-party payment system outages, bank maintenance windows, or force majeure events beyond the Platform's reasonable control.
By depositing funds into your coy99 Account, you represent and warrant that the funds originate from a legitimate source and that you are the authorised account holder of the payment method used. coy99 reserves the right to request evidence of source of funds for any deposit and to suspend or close accounts where source of funds cannot be satisfactorily verified.
Initiating a chargeback or payment reversal against a coy99 deposit transaction — through your bank, e-wallet provider, or any other mechanism — is a serious breach of these Terms. coy99 will immediately suspend the account, freeze the balance, and pursue recovery of all reversed funds through all legally available means. Any winnings accrued between the deposit date and the chargeback will be void.
coy99 offers promotional bonuses, deposit match offers, free spins, and cashback promotions from time to time. All bonuses are subject to the specific terms published at the time of the promotion, in addition to these general bonus terms. In the event of a conflict between specific promotion terms and these general terms, the specific promotion terms will take precedence.
All Bonus Funds are subject to a wagering requirement before any portion of the bonus or bonus-derived winnings may be withdrawn. The applicable wagering requirement multiplier is stated on each individual promotion. For example, a bonus with a 30x wagering requirement on a Rp 100.000 deposit bonus requires total bets of Rp 3.000.000 before the bonus balance converts to withdrawable funds.
Not all games contribute equally to wagering requirements. As a general guide: slots typically contribute 100%; live casino games (baccarat, roulette, blackjack) typically contribute between 10% and 25%; and certain game types may contribute 0%. Specific contribution rates are listed on each promotion's terms page.
coy99 employs automated and manual systems to detect bonus abuse, including but not limited to: low-risk hedged betting designed to minimise wagering risk while satisfying requirements, bonus claiming across multiple accounts, and exploitation of system errors or glitches. Any account found to be engaging in bonus abuse will have all bonuses and bonus-derived winnings voided and may be permanently closed.
Bonus Funds that have not been wagered through within the time period specified in the promotion terms will expire automatically without notice or compensation. coy99 is not obligated to reinstate expired bonuses.
All casino games offered on the coy99 Platform are supplied by certified third-party game studios — including Evolution Gaming, Pragmatic Play, PG Soft, Habanero, NetEnt, and Microgaming — whose Random Number Generator (RNG) systems and dealing protocols are independently audited and certified by accredited third-party testing laboratories. coy99 does not manipulate game outcomes.
All sports bets are accepted subject to the specific market rules applicable to each event. coy99 reserves the right to void bets placed on markets affected by data errors, technical faults, or circumstances beyond the Platform's control. Maximum payout limits per event are set per market and displayed at the time of bet placement. Mix parlay (multi-leg accumulator) bets are available subject to a minimum of two selections and the specific combination odds rules displayed in the sportsbook interface.
In the event of a software malfunction, game interruption, or system error that affects the outcome of any bet or game round, coy99 reserves the right to void affected bets and return stakes. Bets placed at odds or with parameters that coy99 can demonstrate were the result of a manifest error are void, regardless of whether they have been settled, and any winnings paid out in error will be reclaimed from the account balance.
coy99 reserves the right to decline any bet at its discretion, without obligation to provide a reason. Bets are only confirmed and binding once an explicit confirmation reference is issued by the Platform. No verbal, live chat, or email confirmation constitutes a valid bet acceptance.
The following conduct is strictly prohibited on the coy99 Platform and will result in immediate account suspension, forfeiture of all funds, and — where applicable — reporting to relevant authorities:
All content on the coy99 Platform — including but not limited to the brand name, logo, website design, text, graphics, game interfaces (except as owned by their respective third-party studios), and software — is the exclusive intellectual property of coy99 or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial gambling purposes in accordance with these Terms.
You may not copy, reproduce, distribute, publish, display, modify, or create derivative works from any content on the Platform without the prior written consent of coy99. Unauthorised use of coy99 intellectual property will be pursued through applicable legal channels.
The collection, storage, and processing of personal data submitted to coy99 — including registration details, payment information, and gameplay data — is governed by the coy99 Privacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the data practices described in the Privacy Policy.
coy99 implements 256-bit SSL encryption across all data transmissions and stores personal data on secure servers. coy99 does not sell personal data to third parties for marketing purposes. Data may be disclosed to payment processors, identity verification providers, and regulatory authorities where required by law or by the Platform's compliance obligations.
coy99 is committed to promoting responsible gambling. The Platform provides the following tools to help Users maintain control of their gambling activity, accessible directly from the account dashboard:
If you believe your gambling is causing financial or emotional harm, we strongly encourage you to contact the coy99 support team to activate protective tools, and to seek support from a professional gambling counselling service. For full detail on responsible gaming resources, see the Responsible Gaming page.
To the maximum extent permitted by applicable law, coy99 excludes all liability for:
coy99's total aggregate liability to any User for any claim arising out of or in connection with these Terms shall not exceed the total amount deposited by that User in the 30-day period preceding the date on which the relevant claim arose.
Note: Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable mandatory law.
coy99 reserves the right to suspend or permanently close any account at its sole discretion, with or without prior notice, in cases including but not limited to: breach of these Terms, suspected fraud, money laundering, bonus abuse, multi-accounting, failure to complete KYC verification, or any conduct that coy99 reasonably believes poses a risk to the Platform, other Users, or third parties.
In the event of account closure for a legitimate breach of these Terms, coy99 may withhold all or part of the account balance pending investigation and resolution. Balances held in accounts closed for reasons unrelated to User misconduct will be returned to the User via the original deposit method following identity verification.
You may request closure of your coy99 Account at any time by contacting the support team via live chat. Before closing an account, any remaining real-money Balance must be withdrawn to your linked payment method. Accounts with a zero balance will be closed within 48 hours of a valid closure request. Accounts with pending withdrawal requests will remain open until all pending transactions are settled.
coy99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Users via the email address on file or via a prominent notice on the Platform homepage. The "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the coy99 Platform following the posting of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to any amended Terms, you must cease using the Platform and request account closure. It is your responsibility to check these Terms periodically for updates.
These Terms & Conditions are governed by and construed in accordance with internationally recognised legal principles applicable to online gaming platforms operating under international licences. coy99 operates under an internationally issued gaming licence and holds itself to the standards and operating requirements of that licence framework.
In the event of any dispute between you and coy99 arising from or related to these Terms, your account, or any transaction on the Platform, the parties agree to first attempt resolution through the coy99 customer support process. If the dispute cannot be resolved through support within 30 calendar days of the initial complaint being formally lodged, either party may escalate the matter to the applicable dispute resolution body under the terms of coy99's operating licence.
Nothing in this clause limits your statutory rights as a consumer under applicable mandatory local law.
For questions, complaints, or requests relating to these Terms & Conditions, or to exercise any of the account rights described herein (including self-exclusion, KYC submission, or account closure), please contact the coy99 support team through one of the following channels:
When contacting support regarding a Terms & Conditions matter, please include your registered account username and a clear description of the issue. This will allow the support team to locate your account and respond efficiently.
Support Hours: Live chat is available 24 hours a day, 365 days a year, including Indonesian public holidays such as Idul Fitri, Indonesian Independence Day, and Nyepi. All times reference WIB (Western Indonesia Time, UTC+7).
If you have read and accepted the coy99 Terms & Conditions, you are welcome to log in and explore the full platform — live casino, slots, sportsbook, and poker. For common questions about accounts, payments, and bonuses, the FAQ has you covered. 21+ only. Please play responsibly.